Where is your store based?
In Germany.

Do you ship worldwide?

When will my items be shipped?
Orders are shipped once a week. You will be notified via e-mail when your order has been shipped.

When will my order arrive?
Domestic delivery usually takes 2-10 business days. International shipping might take 2 to 12 weeks.

I did not receive my order. What now?
If you chose the tracked shipping option, we can either offer you a 50% refund or send your items again. You will only have to pay for the extra shipping then.
If you chose regular shipping then we cannot be held reliable for items that get lost on their way to the customer. Please check with your local post office if they have your package. In case your order gets lost we cannot refund or replace your order, sorry.

I want to return the items I bought and get a refund.
Once your items have been shipped, we cannot offer a refund anymore. Exception: If the items you received are not what you ordered, you can return them within 30 days of receiving them and we will either send you the correct items or offer you a refund.

I received my order but the package was damaged.
We will always make sure to pack your items as secure as possible, so that nothing gets damaged. However, once your order has been shipped, things are not in our hands anymore. We are not liable for damage of items during transit. Any damaged goods cannot be exchanged or be eligible for refund.

I bought something from your shop, but I did not get a confirmation e-mail.
Please check your spam folder, the mail might be there. If it isn’t, please contact us through the contact form with your name,your e-mail address and your order number and we’ll see if your order came through or not.

Which payment options do you accept?
The kandismon@KANDIKOI checkout process uses PayPal, one of the most trusted online payment solutions on the web. Before entering any personal credit card information, you will be transferred to PayPal’s secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order. (check first)